SATISFACTION SURVEY

1. Gender
FemaleMale

2. Age
18-3031-4546-60more than 61

3. Place of residence

4. How was your appointment arranged?
By telephoneIn personOnline registrationPatient Portal

5. How would you rate the registration system at SPEKTRUM:

• Possibility of contacting the Centre by phone?
Very goodGoodBadRather bad Notes:

• Courtesy and helpfulness of the registration staff?
Very goodGoodBadRather bad

• Efficiency of patient service?
Very goodGoodBadRather bad

• Is the information provided by the registration staff:
ClearComprehensiveUnclear

6. How would you rate your medical visit at SPEKTRUM?

• The doctor's attitude towards the patient (commitment, kindness, interest)
Very goodGoodBadRather bad Notes:

• Level of communication (clarity of diagnosis, medical recommendations)
Very goodGoodBadRather bad

7. How would you rate the services provided by optometrists?
• Optometrist's attitude towards the patient (commitment, kindness, interest)
Very goodGoodBadRather bad Notes:

8. How would you rate the nursing services?
• Nurse's attitude towards the patient:
Very goodGoodBadRather bad Notes:

9. How did you hear about SPEKTRUM?
InternetFrom a doctor/ophthalmologistRecommendation from family/friendsOther
If other, please specify:

10. How likely is it that you would recommend SPEKTRUM medical services to your family or friends?
(0 = definitely would not recommend, 10 = definitely would recommend)

11. Is there anything you think we could improve/enhance in our Clinic?
NoI have no opinionYes Notes:

12. Have you seen our advertising campaign on social media?
NoYes
Which social media?

13. Do you use the Patient Portal?
Yes, regularlyYes, occasionallyNo, but I know about itNo, I didn't know it existed

I have read the privacy policy, and I consent to the processing of my personal data for statistical purposes. (Full content of the information clause).
The Personal Data Controller (PDC) is SPEKTRUM Sp. z o.o. with its registered office in Wrocław (53-334), ul. Zaolziańska 4, entered in the National Court Register managed by the District Court for Wrocław Fabryczna in Wrocław 6th Commercial Division of the National Court Register under No. 0000 016 751, REGON (National Business Registry No.) 932 632 951, NIP (taxpayer ID No.): 897 16 58 338. Privacy policy | GDPR information clause Privacy policy | GDPR information clause